Trusted by operations teams at
Most operations teams are running on tools that don’t talk to each other.
Point solutions, spreadsheets, and pen-and-paper workflows — and none of it talks to each other. Every team has a tool. Nothing connects them. And when something happens, you’re assembling the picture after the fact instead of managing it in real time. The answer isn’t another point solution. It’s consolidating everything onto one system.
No shared visibility
Security knows what security knows. Facilities knows what facilities knows. Leadership finds out when it's already a problem.
We're running on a stack of point solutions and none of it talks to each other.
Issues fall through the gaps
A radio call kicks off a response — but there's no system to capture it. By the time you need to reconstruct what happened, the record doesn't exist.
Documentation is always behind
When something becomes a liability six months later, the logs are incomplete, inconsistent, or scattered across three different systems.
There’s a better way to run all of it.
What SwitchBase is
The operations platform that runs everything your business systems don’t.
What That Means for You
Your CRM, payroll, ticketing, and access control own their categories. SwitchBase runs everything operational that lives around them — the incidents, work orders, audits, lost and found, dispatch, checklists, and the dozens of things your teams currently manage on point solutions and spreadsheets.
One operational platform. Configured to fit how you actually work.
Your radios, your ticketing system, your access control — those stay. SwitchBase replaces the disconnected point solutions that live around them.
One Platform, Not Five Tools
Replaces: Point solutions, spreadsheets, paper logs, and group texts that leave no operational record.
Works alongside: Radios, your CRM, ticketing system, access control, and the platforms you’ve already invested in.
How it works
From something happening to handled and documented — in five steps.
Report
Anyone on any team reports from their phone. No training required.
Route
SwitchBase gets it to the right team — automatically.
Coordinate
Every team involved has full real-time visibility.
Resolve
Issue closed with ownership, timeline, and outcome intact.
Document
Complete record — always there when you need it.
Issues by Department
- Security9
- Guest Services7
- Facilities5
- Operations3
Issue Types
- Wet Spill6
- ADA Assist4
- Medical3
- Complaint2
- Lost & Found2
Everything in One Place
One system for every tool your teams have been juggling.
Your security team manages incidents. Facilities manages work orders. Guest services manages lost and found and guest requests. Right now they’re all doing it in different tools. SwitchBase is the one system where all of it lives — connected, documented, and visible to everyone who needs to see it.
Incident Management
Report, route, resolve, and document every incident — with a complete record every time. Works alongside your existing radio protocols.
SecurityOperationsLeadershipWork Orders
Submit, assign, and track maintenance requests — with a record your team can reference and leadership can see.
FacilitiesOperationsLost & Found
Track every item and every claim — from first report to resolution — without the spreadsheet.
Guest ServicesGuest Requests
ADA support, complaints, and special needs — handled, tracked, and documented from first contact.
Guest ServicesSecurityChecklists & Audits
Standardize every inspection across every shift — and know it was completed.
All teamsStaff Dispatch
Assign and track staff in real time across your entire operation.
OperationsSecurity
Not sure where to start? Most teams replace 3–4 point solutions to start. Begin with the one causing the most pain — the rest follows naturally.
What operations look like when everything’s on one platform.
From the teams already running on SwitchBase.
2–3 min
Average response time to incidents and guest needs
Maverik Center
Every department
Not just security. Security, facilities, and guest services all running on one system daily
Complete record
Every issue documented from the moment it's reported — there when you need it months later
SwitchBase gives us complete operational visibility during events — something we never had before. Our average response time is now just 2–3 minutes, and the data shows us exactly where we need more coverage. It's streamlined our entire operation in a way that truly fits how we work.
SwitchBase has transformed how we run events across campus. Guests get real-time responses from our team, every department has shared visibility into what's happening, and issues are owned and resolved faster. It fits seamlessly into our existing processes and creates true accountability.
Where SwitchBase runs
Built for every operation where teams have to work together.
The difference
The platform that molds to how you work — and connects everything you run.
01
Coordination in real time — not documentation after the fact
Every tool before SwitchBase was built to record what happened. SwitchBase coordinates while it's happening — then gives you the complete record automatically.
vs. legacy incident software02
Every department uses it — not just the one who bought it
Most platforms get adopted by one team and ignored by the rest. SwitchBase is built around what every department actually manages — so adoption follows naturally.
vs. single-solution tools03
Molds to how you work — not the other way around
No months-long implementation. No IT project. SwitchBase is configured to your operation, your org structure, and the tools you've already invested in — radios included.
vs. rigid pre-built platforms
Ready to See it in Action?
See what your operation looks like when every team is running on one platform. Most demos take 30 minutes — and you’ll leave with a clear picture of where SwitchBase fits.
No commitment. No months of implementation before you see value.