Privacy Policy

At SwitchBase, Inc, we take the privacy of our users seriously. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website. By using our application, you agree to the terms of this Privacy Policy.

Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect via the application includes:

• Personal Data: Personally identifiable information, such as your name, email address, and contact details, that you voluntarily give to us when registering with the application or when choosing to participate in various activities related to the application, such as uploading content.
• Derivative Data: Information our servers automatically collect when you access the app, such as your IP address, device type, operating system, and the pages you access.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the application to:

• Create and manage your account.
• Email you regarding your account or orders.
• Fulfill and manage purchases, orders, payments, and other transactions related to the application.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Respond to product and customer service requests.
• Compile anonymous statistical data and analysis for use internally or with third parties.

Legal Basis for Processing

Where the European Union General Data Protection Regulation (GDPR), the United Kingdom GDPR, or similar laws apply, we process your personal information on the following lawful bases:

• Performance of a contract: to provide our services to you or to the organization you represent, including account management, support, and billing.
• Legitimate interests: to operate, secure, and improve our website and services, prevent fraud and abuse, understand how our products are used, and communicate with prospects and customers, provided these interests are not overridden by your rights.
• Consent: where you have given consent (for example, certain marketing communications, optional cookies, or SMS messaging), which you may withdraw at any time.
• Legal obligation: where processing is necessary to comply with a legal or regulatory obligation that applies to us.

Cookies

We use cookies on our website to enhance your browsing experience and improve the functionality of our site. Cookies are small text files that are stored on your device when you visit our site. They help us remember your preferences, enable certain features, and provide insights into how our website is used.

You can manage your cookie preferences and control how cookies are stored on your device through your browser settings. However, please note that disabling essential cookies may impact the functionality of our website.

For more detailed information about the cookies we use and the choices you have regarding cookies, please refer to our Cookie Policy.

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Account Deletion

If you choose to delete your account, we will remove your personal information from our active user database. However, for legitimate business and legal reasons (such as auditing, security investigations, or compliance with applicable law), we may retain a minimal record of your account in a separate "Deleted Users" database. This record may include your user ID, the date of deletion, and limited login information (e.g., username or email). We maintain this process to ensure we can (1) comply with law enforcement or regulatory inquiries, (2) detect and prevent fraud, and (3) protect the integrity of our services.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with our legal, accounting, and reporting obligations, resolve disputes, and enforce our agreements.

In general, customer account data is retained for the duration of your or your organization's contractual relationship with SwitchBase and for a limited period thereafter to support backups, audits, and legal obligations. Prospect and website-visitor data is retained until it no longer has business value or you ask us to delete it. When personal data is no longer needed, we delete or anonymize it.

International Data Transfers

SwitchBase is based in the United States, and your information may be transferred to and processed in countries other than your own. Where required, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place for such transfers.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

SMS Communication and Consent

We may communicate with you via SMS for purposes such as two-factor authentication (2FA), support, account notifications, alerts, or other relevant messages related to your use of our services. By providing your phone number and consenting to SMS communication, you agree to receive text messages from SwitchBase.

We do not share text messaging opt-in data or consent with any third parties.

Your Privacy Rights

Depending on where you live, you may have rights with respect to your personal information. Where the GDPR or UK GDPR applies, these include the right to access, correct, or delete your personal information; the right to restrict or object to certain processing; the right to data portability; and the right to withdraw consent where processing is based on consent. If you are a California resident, the California Consumer Privacy Act (as amended by the CPRA) provides you with rights to know what personal information we collect about you, to request deletion or correction of that information, and to opt out of any "sale" or "sharing" of your personal information as those terms are defined under California law. SwitchBase does not sell personal information.

To exercise any of these rights, please contact us at support@switchbase.com. We will respond within the timeframe required by applicable law and may need to verify your identity before fulfilling your request. You will not be discriminated against for exercising your privacy rights.

If you are located in the European Economic Area, the United Kingdom, or Switzerland and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.

Contact Us

If you have questions or comments about this Privacy Policy, or to exercise your privacy rights, please contact us at support@switchbase.com.