SMS Lines for Real-Time Support
Guests can now text your venue directly — and your team can respond from a shared inbox. With AI auto-filling incident reports, SMS Lines make communication faster, easier, and more organized.
We just launched SMS Lines in Guard IQ — making it easier than ever for guests to get help and for teams to respond quickly and effectively.
Each venue can now set up a dedicated number that guests can text during events. Behind the scenes, it works like a shared support inbox: multiple staff can view and respond to messages in real time, with full visibility across the team.
Even better — our AI automatically fills out records based on the conversation, reducing manual work and ensuring nothing gets missed.
How it helps:
- Guests get fast, familiar access to help — just text a number
- Staff respond from a single shared inbox, no personal phones needed
- AI auto-fills record details, saving time and boosting accuracy
- Everything's tracked and logged in one place
This is a big step toward making venue communication simpler, smarter, and more scalable.