SMS Lines for Real-Time Guest Support

We just launched SMS Lines in Guard IQ — making it easier than ever for guests to get help and for teams to respond quickly and effectively.

Each venue can now set up a dedicated number that guests can text during events. Behind the scenes, it works like a shared support inbox: multiple staff can view and respond to messages in real time, with full visibility across the team.

Even better — our AI automatically fills out records based on the conversation, reducing manual work and ensuring nothing gets missed.

How it helps:

• Guests get fast, familiar access to help — just text a number
• Staff respond from a single shared inbox, no personal phones needed
• AI auto-fills record details, saving time and boosting accuracy
• Everything's tracked and logged in one place

This is a big step toward making venue communication simpler, smarter, and more scalable.