Guest Services

Handle every guest need in one place.

From ADA requests to lost items, SwitchBase lets you manage the full spectrum of guest services in a single, customizable system—ensuring nothing slips through the cracks.

Centralized Guest Support, Tailored to You

Every venue is different—and so are your guest service needs. That’s why SwitchBase is built to adapt.

• ADA & Accessibility Requests
  Quickly capture and respond to wheelchair assistance, accessible seating, and interpreter needs—with full tracking for compliance.

• Guest Complaints & Feedback
  Log complaints, route them to the right manager, and track resolution from start to finish.

• Lost & Found
  Guests can easily report lost items or claim found ones—with automated matching, communication, and follow-up.

• Custom Flows for Unique Needs
  Create new guest service categories with no code required. Add custom fields, change routing logic, and update messaging in minutes.

Communication That Meets Guests Where They Are

• Guest SMS
  Guests can text directly from their seat—no apps or scanning required.

• Smart QR Codes
  One code, infinite possibilities. Guests scan a QR and choose from a menu of request types. SwitchBase handles the routing behind the scenes.

Built for Agility—No Developers Required

Empower your operations team to adapt on the fly:

• Add or modify request types
• Customize forms, workflows, and responses
• Update logic and routing in minutes—not weeks

Bring It All Together

When your guest services run through SwitchBase, every request is seen, tracked, and resolved. Your team stays in sync. Your guests walk away impressed.