ADA & Accessibility Requests

Support every guest. Remove every barrier.

SwitchBase makes it easy for guests to request accessibility assistance—and for your team to respond quickly and professionally.

Simple for Guests. Powerful for Teams.

• Mobile-Friendly Requests
  Guests can scan a QR code or text to request help—no apps or logins required.

• Common Accessibility Needs
  Support requests for wheelchair assistance, accessible seating, ASL interpreters, sensory kits, service animal accommodations, and more.

• Customizable Request Types
  Add or update request categories based on your venue's offerings.

Route and Respond in Real Time

• Smart Routing
  Requests automatically go to the right team—based on category, time, or location.

• Live Updates
  Track which requests are in progress, resolved, or overdue.

• Integrated with Team Comms
  Respond to guest needs directly from your communication channels—no switching tools.

Ensure Accountability and Compliance

• Full audit trail for every request
• Reporting on response times, completion rates, and trends
• Optional feedback collection to improve future service

Make Accessibility Seamless

From the moment a guest arrives, SwitchBase helps ensure every patron has the support they need to enjoy your space with confidence.