Guest Communication

Turn every guest interaction into a loyalty moment.

Deliver fast, modern support to your guests—whether they're in the stands, on the concourse, or on the move. With SwitchBase Guest Services, you meet them where they are.

Frictionless Support, Right When It’s Needed

• Guest SMS
  Let guests text your team directly—no app downloads required. Automatically route issues based on type, zone, or urgency.

• Smart QR Codes
  One dynamic QR code handles it all—incident reporting, amenity requests, lost & found, ADA support, and more.

• Faster Staff Response Times
  Requests route instantly to the right team with context. Your staff responds quickly and professionally—no guesswork, no delays.

Happier Guests = Higher Revenue

When guests feel supported, they:

• Stay longer
• Spend more on food, drinks, and merchandise
• Leave happier and more likely to return

Works Wherever You Do

• Embed in Your Existing App
  Add guest support inside your venue or team app. SwitchBase adapts to your brand, language, and workflows.

• No-Code Customization
  Update request types, forms, and response logic—without needing engineering help.

One QR to Rule Them All

No more taping 12 QR codes around the venue. SwitchBase gives you one smart landing page that dynamically routes guests based on their input.

Need to report a spill? Lost a wallet? Ask about ADA access? One code handles it all—without confusion or clutter.