Incident Management

One source of truth for every issue.

From security concerns to guest complaints to equipment failures, SwitchBase gives your team one place to log, track, and resolve incidents—fast.

Log Incidents as They Happen

• Mobile + Desktop Friendly
  Staff can file reports on the go or at a workstation—wherever they are.

• Rich Data Capture
  Include photos, severity, location, time, and notes—so nothing gets missed.

• Custom Incident Categories
  Create the exact types of incidents your venue needs to track—from medical calls to maintenance issues.

Track Status and Drive Resolution

• Live Feed of Open Issues
  View new, in-progress, and resolved incidents at a glance.

• Assignment + Escalation
  Route issues to the right person or team automatically, with built-in escalation logic for critical items.

• Notifications + Alerts
  Get notified when incidents are overdue, reopened, or reach escalation thresholds.

Accountability from Start to Finish

• Track time to resolution
• View full activity history
• Export reports for audits or follow-up

Built to Match Your Ops

• Customize forms, fields, and workflows
• Define roles and permissions
• Update categories and routing without code

Respond Smarter, Not Slower

With SwitchBase, your team always knows what’s happening—and what to do next.