Service Recovery

Turn problems into loyalty.

Things go wrong. SwitchBase helps your team respond quickly, make it right, and track follow-through—so no guest slips through the cracks.

Capture Issues From Any Channel

• Guest SMS + QR Codes
  Let guests report problems in the moment—spills, delays, poor service, and more.

• Team Reports
  Staff can flag guest-impacting issues directly from the field.

• Centralized Tracking
  All guest issues—whether reported by staff or guests—are logged in one place.

Resolve Fast—With the Right Context

• Assign and Track Recovery Tasks
  Route issues to the right team members and follow progress through to resolution.

• Keep Everyone in the Loop
  Notes, status updates, and guest details stay tied to each issue for clear coordination.

• Mobile-First Response
  Staff can respond and update recovery steps directly from their phones.

Learn and Improve Over Time

• Track common issue types and root causes
• Measure recovery time and guest outcomes
• Identify trends to drive proactive improvements

Win Back Trust—Every Time

With SwitchBase, your team has the tools to turn tough moments into memorable ones—keeping guests coming back.