ADA & Accessibility Accommodations
Every accessibility request handled correctly. Every one documented. SwitchBase ensures no guest goes unserved — and no organization is left without a compliance record.
ADA & Accessibility Accommodations
Every accessibility request handled correctly. Every one documented. SwitchBase ensures no guest goes unserved — and no organization is left without a compliance record.
The Challenges
Informal Handling
Accessibility requests relayed over the radio or jotted on a notepad create no documentation that a request was ever made — or fulfilled. That's a legal and reputational risk, not just an operational one.
Legal Exposure
Without a structured record of every ADA request and how it was handled, organizations cannot demonstrate compliance when it's reviewed by legal counsel, regulators, or insurance carriers.
Inconsistent Service
When there's no structured process, the experience a guest gets depends entirely on who they happen to ask — and how that person handles it.
No Visibility for Supervisors
Supervisors can't see which accessibility requests are open, overdue, or resolved without radio check-ins that pull attention away from other priorities.
Every guest gets the accommodation they need — handled correctly, documented completely.
QR Code & SMS Access
Guests scan a posted QR code or text a venue number to request help — no app download or account required. The process takes under a minute.
Full Accommodation Types
Wheelchair assistance, accessible seating, ASL interpreters, sensory kits, service animal accommodations, elevator assistance — all handled through one system.
Custom Categories
Add or update accessibility request types based on your venue's specific offerings — no developer needed, no vendor call required.
Guest Confirmation
Guests receive an immediate confirmation that their request was received — and two-way messaging allows staff to provide arrival times and updates.
QR Code & SMS Access
Guests scan a posted QR code or text a venue number to request help — no app download or account required. The process takes under a minute.
Full Accommodation Types
Wheelchair assistance, accessible seating, ASL interpreters, sensory kits, service animal accommodations, elevator assistance — all handled through one system.
Custom Categories
Add or update accessibility request types based on your venue's specific offerings — no developer needed, no vendor call required.
Guest Confirmation
Guests receive an immediate confirmation that their request was received — and two-way messaging allows staff to provide arrival times and updates.
Tip
🤖 Ask AI/Claude: "How many ADA requests did we receive last month, what were the most common types, what was our average response time, and are there any requests still open from last weekend's event?" — compliance insight and operational awareness in one question.
Every Guest Deserves Access. Every Request Deserves a Record.
See how SwitchBase handles accessibility accommodations the right way — for your guests and your organization.