Incident Management
From the first report to the final resolution — SwitchBase builds the record automatically as your team responds, so the documentation exists before anyone asks for it.
Incident Management
From the first report to the final resolution — SwitchBase builds the record automatically as your team responds, so the documentation exists before anyone asks for it.
The Challenge
Incomplete Records
Most venues document incidents from memory, hours after the fact—in formats that don't hold up under legal or insurance scrutiny.
No Shared Full View
When security, facilities, and guest services respond to the same incident, they're working from different radio calls and different tools. Nobody sees the full story.
Documentation as an Afterthought
When the record gets created separately from the work, details get missed. SwitchBase builds the record as the incident is handled—not after.
Inconsistent Protocols
With a large, part-time workforce, the same incident gets handled differently depending on who's working. Without embedded guidance at the moment of report, the right process depends entirely on memory.
Everything your team needs to log, manage, and close every incident — in one place.
Mobile + Desktop Friendly
Staff file reports from anywhere—the concourse, a gate, or a command center workstation.
Rich Data Capture
Photos, severity, location, timestamp, and notes captured at the moment of report—not reconstructed from memory later.
Custom Incident Categories
Create exactly the types your venue tracks—medical calls, security events, facilities issues, guest complaints, and more.
Embedded SOP Guidance
When a staff member logs a specific incident type, SwitchBase surfaces the relevant step-by-step procedure in real time. Staff can also ask questions and get AI-generated guidance on what to do — no training binder, no radio call to a supervisor.
Mobile + Desktop Friendly
Staff file reports from anywhere—the concourse, a gate, or a command center workstation.
Rich Data Capture
Photos, severity, location, timestamp, and notes captured at the moment of report—not reconstructed from memory later.
Custom Incident Categories
Create exactly the types your venue tracks—medical calls, security events, facilities issues, guest complaints, and more.
Embedded SOP Guidance
When a staff member logs a specific incident type, SwitchBase surfaces the relevant step-by-step procedure in real time. Staff can also ask questions and get AI-generated guidance on what to do — no training binder, no radio call to a supervisor.
Tip
🤖 Ask AI/Claude: "Show me all open incidents from last weekend, summarize the top types, and flag any that are trending up compared to the previous month." — log, track, and report without opening a single dashboard.
Stop Reconstructing. Start Documenting.
See how SwitchBase builds your incident record automatically — as the response happens.