Lost and Found
Guests lose things. SwitchBase makes it simple for them to report items and simple for your team to log, track, and return them—One centralized system for every lost item — across every location, accessible to every team member, instantly.
Lost and Found
Guests lose things. SwitchBase makes it simple for them to report items and simple for your team to log, track, and return them—One centralized system for every lost item — across every location, accessible to every team member, instantly.
The Challenges
No Central Log
Items turned in across multiple locations with no shared record means staff at one gate have no idea what was handed in at another — and guests get no answer.
Follow-Up That Never Happens
Items sit unclaimed because there's no structured process for notifying guests or tracking the status of a claim through to resolution.
A Guest Experience Problem
Lost and found is often the last interaction a guest has before they leave your venue. A broken process is what they remember — and why they don't come back.
No Documentation for Disputes
When a guest claims a high-value item or disputes its condition, an informal log provides no protection. A structured record does.
One centralized system that makes it simple to report, easy to track, and fast to return.
QR Code Submission
Guests scan a posted QR code anywhere in the venue to report a lost item — description, where they last had it, contact info — in under a minute, no app required.
Staff Item Logging
Staff log found items with photos, descriptions, and location found — from their phone, at the moment it's turned in, creating a timestamped record immediately.
SMS Reporting
Guests text to report a lost item — SwitchBase captures it and routes it into the same centralized system, visible to your entire guest services team.
Photo Documentation
Every found item is photographed at intake — making it easy to match items to guest descriptions without pulling everything out of storage.
QR Code Submission
Guests scan a posted QR code anywhere in the venue to report a lost item — description, where they last had it, contact info — in under a minute, no app required.
Staff Item Logging
Staff log found items with photos, descriptions, and location found — from their phone, at the moment it's turned in, creating a timestamped record immediately.
SMS Reporting
Guests text to report a lost item — SwitchBase captures it and routes it into the same centralized system, visible to your entire guest services team.
Photo Documentation
Every found item is photographed at intake — making it easy to match items to guest descriptions without pulling everything out of storage.
Tip
🤖 Ask AI/Claude: "Search for any found items matching a black leather wallet from Saturday's event at the south entrance, and show me everything that's been unclaimed for more than 30 days." — cross-location search and status tracking without opening a spreadsheet.
From Lost to Found to Lovingly Returned
A smooth lost and found process can turn a frustrated guest into a loyal one. SwitchBase makes it fast, simple, and reliable.