SMS Privacy Policy

This SMS Privacy Policy describes how phone numbers and SMS communication data are handled when individuals communicate with organizations using SMS messaging delivered through the SwitchBase platform.

SwitchBase provides messaging infrastructure that organizations use to communicate with individuals who have opted in to receive SMS messages related to their interaction with that organization.

Organizations using the SwitchBase platform are responsible for the content of messages they send and for ensuring recipients have provided consent to receive SMS communications.

Information Collected

When you communicate with an organization via SMS using systems powered by the SwitchBase platform, the following information may be collected:

• Your mobile phone number
• The content of SMS messages sent or received
• The date and time messages are sent or received
• Delivery and interaction information related to SMS communications

This information is collected solely for the purpose of delivering SMS communications and supporting messaging services provided to the organization you are interacting with.

How Information Is Used

Phone numbers and message data may be used to:

• Respond to requests for assistance or service inquiries
• Send informational or operational notifications related to your interaction with an organization
• Coordinate services, respond to reports, or provide operational updates
• Maintain records of communications for support and operational purposes
• Improve the reliability and performance of messaging services

Message frequency varies depending on the nature of your interaction with the organization.

Sharing of Information

SMS opt-in data and phone numbers are not shared, sold, rented, or disclosed to third parties for marketing purposes.

Phone numbers and SMS message data may be processed by service providers that support the delivery of messaging services, such as telecommunications carriers, SMS service providers, and messaging infrastructure providers. These providers process data solely for the purpose of delivering SMS communications.

SwitchBase provides the messaging infrastructure used by organizations but does not use phone numbers collected through SMS interactions for its own marketing purposes.

Data Security

Reasonable administrative, technical, and organizational safeguards are implemented to help protect SMS communications and associated data from unauthorized access, disclosure, or misuse.

Opt-Out of SMS Messages

You may opt out of receiving SMS messages at any time by replying STOP. Message and data rates may apply. After you opt out, you will no longer receive SMS messages from that messaging program unless you choose to opt in again.

Help

You may reply HELP at any time to receive assistance information, including how to contact the organization directly and how to opt out of messages.

Consent to Receive Messages

Individuals may provide consent to receive SMS messages by:

• Initiating communication by sending a message to an organization's published phone number
• Submitting a phone number through a web form or digital sign-up process
• Scanning a QR code or following other explicit instructions inviting individuals to send a message or subscribe to SMS updates

SMS messages sent through the SwitchBase platform are intended for informational and operational purposes and are not used for unsolicited marketing communications.

Assistance

If you need assistance regarding SMS communications, please contact the organization you are communicating with directly.

SMS Terms and Conditions

Use of SMS messaging services delivered through the SwitchBase platform is subject to the SwitchBase SMS Terms and Conditions, available at: https://switchbase.com/legal/sms-terms-and-conditions.

Changes to This Policy

This policy may be updated from time to time to reflect changes in messaging practices, legal requirements, or operational needs. Updates will be posted on this page with an updated effective date.

Contact Information

If you have questions about this SMS Privacy Policy, you may contact: