SMS Compliance

Last Updated: April 7, 2026

This page provides the standardized SMS consent language, opt-in disclosures, and messaging practices used by organizations on the SwitchBase platform. Organizations display messaging consistent with the language below when presenting an SMS support number to customers, guests, or attendees.

How SMS Support Works

SMS support allows individuals to text an organization's published phone number to reach customer service, report issues, or request assistance. Messages are handled by the organization using the SwitchBase platform.

Upon sending a message, individuals receive an automated reply confirming their message was received:

Standard auto-reply:

“Thank you for contacting us! A support representative will respond shortly. Reply STOP to cancel or HELP for assistance. Msg & data rates may apply.”

Message frequency varies depending on the nature of the support inquiry. Message and data rates may apply depending on your mobile carrier and service plan.

Opting Out

Individuals may opt out of receiving SMS messages at any time by replying STOP. After opting out, no further messages will be sent unless the individual chooses to opt in again by initiating a new conversation.

Help

Individuals may reply HELP at any time to receive assistance information, including how to contact the organization directly and how to opt out of messages.

Privacy

No mobile information is shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are not sold, rented, or disclosed to outside parties.

For full details, see our SMS Privacy Policy and SMS Terms and Conditions.

Compliance Resources for Organizations

Organizations using SwitchBase to provide SMS support must ensure that their published phone number is accompanied by the consent language above. Below are examples of how the standard consent language should appear in different formats.

Physical Signage

Download an example you can work from: SMS Opt-In Example Signage (PDF)

[Company Name] — Need Help?

Text [PHONE NUMBER] to contact [Company Name] for customer support or to report an issue.

By texting this number, you agree to receive SMS messages related to your request. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel or HELP for assistance. No mobile information is shared with third parties for marketing purposes.

Messaging provided by SwitchBase, Inc.

Privacy Policy: switchbase.com/legal/sms-privacy-policy

Terms: switchbase.com/legal/sms-terms-and-conditions

Website or Digital Display

Contact [Company Name] via Text

Send a text message to [PHONE NUMBER] to reach [Company Name] for customer support, to report an issue, or to get assistance.

By texting, you agree to receive SMS messages related to your request. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel or HELP for assistance. No mobile information is shared with third parties for marketing purposes. Messaging provided by SwitchBase, Inc. See our SMS Privacy Policy and SMS Terms & Conditions.

Required Disclosures

All SMS opt-in materials (signage, web pages, or digital displays) published by organizations on the SwitchBase platform must include the following:

  • Your company name
  • The phone number to text
  • A clear description of what the user is consenting to (e.g., receiving SMS replies related to their inquiry)
  • Message frequency disclosure (“Message frequency varies”)
  • “Message and data rates may apply”
  • Opt-out instructions (“Reply STOP to opt out”)
  • Help instructions (“Reply HELP for assistance”)
  • Link to the SMS Privacy Policy and SMS Terms and Conditions

Contact

If you have questions about SMS support or need help setting up compliant messaging for your organization, please contact:

SwitchBase, Inc.

support@switchbase.com