SwitchBase gives guest services teams one place to receive, route, and resolve every guest interaction — from ADA requests to lost items to service recovery. Every request handled correctly. Every interaction documented. Every guest leaves with a better impression than they arrived with.
SwitchBase gives guest services teams one place to receive, route, and resolve every guest interaction — from ADA requests to lost items to service recovery. Every request handled correctly. Every interaction documented. Every guest leaves with a better impression than they arrived with.
Every guest concern captured, routed, and resolved — with a record of every interaction, regardless of who's working that shift.
Structured intake, automatic routing, and a full compliance audit trail for every accessibility request — so every guest is served correctly.
One centralized system across every location — any staff member can check instantly and any guest gets an answer.
Mystery shopping, service reviews, and quality audits — structured, documented, and connected to the workflows that fix what's found.
Premium & VIP Guest Services, Citizen & Resident reporting (cities)
Guest Feedback & Recognition, Low Volume CX Surveys, Post Event Employee Feedback
Employee Hub (Employee Asset Management)
For a guest to report any issue — via QR code or SMS, no app required.
Of accessibility requests documented with a full compliance audit trail.
Guest interaction handled consistently — regardless of who's working.
Any new program at a nonprofit is not an easy thing to get approved. But now I even have the finance team and the executive team asking, 'Hey, could we do this with SwitchBase?' Once we get that buy-in, we were let loose — like kids in a candy store.
See how SwitchBase turns guest concerns into resolved experiences — and resolved experiences into loyalty.